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Okta | JumpCloud
Their team was drowning in passwords.
A fast-growing media company was losing hundreds of hours to password resets. New hires waited days for access, and every new app added another vulnerability. Their helpdesk wasn't innovating; it was just a full-time password reset service.
THE CHALLENGE
The company's rapid growth created massive IT friction. Employees had over 20 different logins and "password fatigue" was at an all-time high. The helpdesk spent 50% of its time on password-related tickets, pulling them away from critical projects. This wasn't just an annoyance; it was a security risk and a roadblock to growth.
The Solution
We designed and deployed a "single source of truth" for their identity using Okta. We integrated their 25+ cloud applications (like Google Workspace, Slack, and Salesforce) into one secure portal. This included setting up adaptive MFA (multi-factor authentication) to strengthen security without adding friction for users.
The Result
We reduced password-related tickets by 90% within 30 days. New hires now get full, secure access on Day 1, in minutes. Employees have one-click access to all their tools, and the IT team is finally free to focus on high-value projects. They aren't just more secure; they're faster and more productive.